Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change or credit given in the event that the voucher value exceeds the total cost of the service – for example where a £100 voucher is used to purchase a £95 service.
Vouchers are valid for a period of 12 months from the date of purchase. Cannot be redeemed after expiry date.
In the unlikely event that a course needs to be cancelled by STUDIO 92, the gift voucher will still be valid to use at a later date. In the event that a service is cancelled by a voucher holder no refund shall be given.
Promotional codes cannot be used in conjunction with gift vouchers.
Services must be pre-booked. Vouchers can be redeemed by phone or email only. There is no option for online redemption. Redemption contact details are provided on the voucher.
